The patient paradigm has shifted and the patient is now a consumer in today’s healthcare system. This consumer is shopping for services by looking at quality and price simply because they need to pay more for care out of their own pockets. The consumer’s experience is vital to the success of healthcare organizations because it affects loyalty, which is important in keeping patients and attracting new ones.
Changes in healthcare reform means you need to look closely at who your target customers are. Do you know what makes your patient consumer highly satisfied and loyal? Are you attracting the patients that you want using the right tools in the right place?
The Precision Patient Experience ensures that your hospital provides high quality of care at critical times in the patient’s care journey, meets the patient’s expectations, and clinicians and staff are aware of how they can positively influence the customer’s experience, quality of care, and loyalty.
The benefits from giving patients a precision experience are:
- Patients will return to you as their care provider of choice.
- The quality of care and recuperative experience is as good as could ever be expected.
- Your patients will mention to anyone else that you should be their provider of choice.
- Increased patient loyalty and revenue.
For details on how it can work for your organization, contact us here or call Judy at 415.824.8833.