Judys Weblog

Powering Up the Consumer in 2019

The battle for getting the consumer and patient dollars is just beginning. The largest technology companies have forayed into healthcare and are creating partnerships to expand and change healthcare delivery. The common goals are to deliver better patient outcomes, higher user satisfaction, and lower costs. Consumerism, protecting and promoting the interests of the consumer, is the [...]

By |2019-01-25T15:31:29-07:00January 25th, 2019|Judys Weblog|0 Comments

Why Your Customers Leave

I have used Google Maps forever (at least since interactive maps with directions became available). My car navigation system mostly works, but it cannot be updated and it does get lost at times in San Francisco and the suburbs. Whenever I take Uber or Lyft, I ask the drivers what they use to navigate. All [...]

By |2018-11-17T09:21:14-07:00September 25th, 2018|Judys Weblog|0 Comments

What Do Your Customers Want?

Customer service may look easy, but it takes diligence and determination to make it work like a well-oiled machine. The consumer has multiple choices in obtaining care and shopping will become more widespread as information on services, quality, and prices is available. Tools that compare providers empower consumers to think critically about whether they need [...]

By |2018-11-17T09:21:14-07:00August 17th, 2018|Judys Weblog|0 Comments

Do You Answer Your Phone?

I've been cleaning out my mother’s condominium the last four weekends because she moved to assisted living two years ago and put the condominium up for sale. It’s was a monumental effort to go through the belongings and keepsakes of a 65 year marriage. I want to be a good environmental citizen and give away [...]

By |2018-11-17T09:21:14-07:00June 20th, 2018|Judys Weblog|0 Comments

The Boy Scouts’ Changing Customers

Breaking with tradition, the Boy Scouts of America (BSA) recently decided that they will admit girls. It appears shocking at first. But they are no stranger to changing their policies when the environment and customers change. Openly gay boys were banned from the nationwide group as a founding policy. After the military reversed its “don’t [...]

By |2018-11-17T09:21:14-07:00December 4th, 2017|Judys Weblog|0 Comments

Whale Metrics

Whales roamed the oceans freely for centuries and scientists are interested in where they eat, live and reproduce to better understand these giants. Humpback whales can be identified by their flukes. Humpbacks have a unique fluke pattern that is consistent across their lifetime; it is as distinctive as a face. Credit Tom Fernald/North Atlantic [...]

By |2018-11-17T09:21:15-07:00October 18th, 2017|Judys Weblog|0 Comments

Hurricanes Bring Telehealth

Disasters bring people together and uniquely demonstrate their caring for one another without regard for race, religion, nationality, or immigration status. People are people helping people, working face-to-face and hand-to-hand. Telehealth providers, Teladoc, American Well, MD Live, Doctor on Demand, and Livehealth Online are all providing free telehealth to the victims of Hurricane Harvey in Texas and Louisiana. [...]

By |2018-11-17T09:21:15-07:00September 20th, 2017|Judys Weblog|0 Comments

Hospitals Need a Competitive Spirit

Healthcare consumers are not happy. Unlike other industries, healthcare has not had the need to be consumer friendly. Consumers didn’t have a choice before, but now that they are paying more for their care because of high deductibles, they are sitting up and taking notice of where they are spending their hard-earned dollars. In the [...]

By |2018-11-17T09:21:16-07:00May 18th, 2017|Judys Weblog|0 Comments
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