16 10, 2019

Is Your Customer a Stranger or Friend?

By |2019-10-16T13:42:13-08:00October 16th, 2019|Judys Weblog|0 Comments

Healthcare is a people business. How you treat your customers and potential customers is more important than whether it is in person or virtual. Going into a doctor’s office, clinic or hospital is ratchets up the blood pressure for most people. They are going into what they feel is an unknown situation. The doctor might [...]

25 01, 2019

Powering Up the Consumer in 2019

By |2019-01-25T15:31:29-08:00January 25th, 2019|Judys Weblog|0 Comments

The battle for getting the consumer and patient dollars is just beginning. The largest technology companies have forayed into healthcare and are creating partnerships to expand and change healthcare delivery. The common goals are to deliver better patient outcomes, higher user satisfaction, and lower costs. Consumerism, protecting and promoting the interests of the consumer, is the [...]

25 09, 2018

Why Your Customers Leave

By |2018-11-17T09:21:14-08:00September 25th, 2018|Judys Weblog|0 Comments

I have used Google Maps forever (at least since interactive maps with directions became available). My car navigation system mostly works, but it cannot be updated and it does get lost at times in San Francisco and the suburbs. Whenever I take Uber or Lyft, I ask the drivers what they use to navigate. All [...]

17 08, 2018

What Do Your Customers Want?

By |2018-11-17T09:21:14-08:00August 17th, 2018|Judys Weblog|0 Comments

Customer service may look easy, but it takes diligence and determination to make it work like a well-oiled machine. The consumer has multiple choices in obtaining care and shopping will become more widespread as information on services, quality, and prices is available. Tools that compare providers empower consumers to think critically about whether they need [...]

20 06, 2018

Do You Answer Your Phone?

By |2018-11-17T09:21:14-08:00June 20th, 2018|Judys Weblog|0 Comments

I've been cleaning out my mother’s condominium the last four weekends because she moved to assisted living two years ago and put the condominium up for sale. It’s was a monumental effort to go through the belongings and keepsakes of a 65 year marriage. I want to be a good environmental citizen and give away [...]

14 03, 2018

Unflappable Birds

By |2018-11-17T09:21:14-08:00March 14th, 2018|Judys Weblog|1 Comment

Witnessing nature in action is a matter of luck and determination. Albatrosses are seabirds capable of traveling 10,000 miles in a single journey and circumnavigating the globe in 46 days without setting foot on land. Large species have wing spans of 11.5 feet, the longest of any bird. They find mates as juveniles, but don't [...]

4 12, 2017

The Boy Scouts’ Changing Customers

By |2018-11-17T09:21:14-08:00December 4th, 2017|Judys Weblog|0 Comments

Breaking with tradition, the Boy Scouts of America (BSA) recently decided that they will admit girls. It appears shocking at first. But they are no stranger to changing their policies when the environment and customers change. Openly gay boys were banned from the nationwide group as a founding policy. After the military reversed its “don’t [...]

18 10, 2017

Whale Metrics

By |2018-11-17T09:21:15-08:00October 18th, 2017|Judys Weblog|0 Comments

Whales roamed the oceans freely for centuries and scientists are interested in where they eat, live and reproduce to better understand these giants. Humpback whales can be identified by their flukes. Humpbacks have a unique fluke pattern that is consistent across their lifetime; it is as distinctive as a face. Credit Tom Fernald/North Atlantic [...]

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