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13 03, 2020

Disruptions Pave the Way for Innovation

By |2020-03-26T15:14:43-07:00March 13th, 2020|Judys Weblog|0 Comments

Test kits have been in short supply, but let’s imagine that we have all the test kits that are needed so supply is not a problem. If you want to be tested because you have one of the symptoms or came into direct contact or secondary or tertiary contact with someone who had it, would [...]

7 02, 2020

Ask the Right Person the Right Question

By |2020-02-07T13:36:29-08:00February 7th, 2020|Judys Weblog|0 Comments

The investigation into the two Boeing 737 MAX crashes reveals a disconnect between the plane and its users, the pilots. One of the events examined was the action of pilots in an emergency. Boeing tested the response of pilots using the standard emergency procedures to determine that pilots could control the plane in the rare [...]

16 10, 2019

Is Your Customer a Stranger or Friend?

By |2019-10-16T13:42:13-07:00October 16th, 2019|Judys Weblog|0 Comments

Healthcare is a people business. How you treat your customers and potential customers is more important than whether it is in person or virtual. Going into a doctor’s office, clinic or hospital is ratchets up the blood pressure for most people. They are going into what they feel is an unknown situation. The doctor might [...]

25 01, 2019

Powering Up the Consumer in 2019

By |2019-01-25T15:31:29-08:00January 25th, 2019|Judys Weblog|0 Comments

The battle for getting the consumer and patient dollars is just beginning. The largest technology companies have forayed into healthcare and are creating partnerships to expand and change healthcare delivery. The common goals are to deliver better patient outcomes, higher user satisfaction, and lower costs. Consumerism, protecting and promoting the interests of the consumer, is the [...]

25 09, 2018

Why Your Customers Leave

By |2018-11-17T09:21:14-08:00September 25th, 2018|Judys Weblog|0 Comments

I have used Google Maps forever (at least since interactive maps with directions became available). My car navigation system mostly works, but it cannot be updated and it does get lost at times in San Francisco and the suburbs. Whenever I take Uber or Lyft, I ask the drivers what they use to navigate. All [...]

17 08, 2018

What Do Your Customers Want?

By |2018-11-17T09:21:14-08:00August 17th, 2018|Judys Weblog|0 Comments

Customer service may look easy, but it takes diligence and determination to make it work like a well-oiled machine. The consumer has multiple choices in obtaining care and shopping will become more widespread as information on services, quality, and prices is available. Tools that compare providers empower consumers to think critically about whether they need [...]

20 06, 2018

Do You Answer Your Phone?

By |2018-11-17T09:21:14-08:00June 20th, 2018|Judys Weblog|0 Comments

I've been cleaning out my mother’s condominium the last four weekends because she moved to assisted living two years ago and put the condominium up for sale. It’s was a monumental effort to go through the belongings and keepsakes of a 65 year marriage. I want to be a good environmental citizen and give away [...]

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