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9 11, 2018

Strategy on the Move

By |November 9th, 2018|Judys Weblog|0 Comments

Windbot In healthcare, a multiplicity of things are constantly changing. That’s the norm. The problem is that executives often get stuck in a rut of chaos. They go from one crisis to the next, one board meeting to the next, and before they know it, there’s no time left to think about strategy [...]

25 09, 2018

Why Your Customers Leave

By |September 25th, 2018|Judys Weblog|0 Comments

I have used Google Maps forever (at least since interactive maps with directions became available). My car navigation system mostly works, but it cannot be updated and it does get lost at times in San Francisco and the suburbs. Whenever I take Uber or Lyft, I ask the drivers what they use to navigate. All [...]

17 08, 2018

What Do Your Customers Want?

By |August 17th, 2018|Judys Weblog|0 Comments

Customer service may look easy, but it takes diligence and determination to make it work like a well-oiled machine. The consumer has multiple choices in obtaining care and shopping will become more widespread as information on services, quality, and prices is available. Tools that compare providers empower consumers to think critically about whether they need [...]

20 06, 2018

Do You Answer Your Phone?

By |June 20th, 2018|Judys Weblog|0 Comments

I've been cleaning out my mother’s condominium the last four weekends because she moved to assisted living two years ago and put the condominium up for sale. It’s was a monumental effort to go through the belongings and keepsakes of a 65 year marriage. I want to be a good environmental citizen and give away [...]

14 03, 2018

Unflappable Birds

By |March 14th, 2018|Judys Weblog|1 Comment

Witnessing nature in action is a matter of luck and determination. Albatrosses are seabirds capable of traveling 10,000 miles in a single journey and circumnavigating the globe in 46 days without setting foot on land. Large species have wing spans of 11.5 feet, the longest of any bird. They find mates as juveniles, but don't [...]

4 12, 2017

The Boy Scouts’ Changing Customers

By |December 4th, 2017|Judys Weblog|0 Comments

Breaking with tradition, the Boy Scouts of America (BSA) recently decided that they will admit girls. It appears shocking at first. But they are no stranger to changing their policies when the environment and customers change. Openly gay boys were banned from the nationwide group as a founding policy. After the military reversed its “don’t [...]

18 10, 2017

Whale Metrics

By |October 18th, 2017|Judys Weblog|0 Comments

Whales roamed the oceans freely for centuries and scientists are interested in where they eat, live and reproduce to better understand these giants. Humpback whales can be identified by their flukes. Humpbacks have a unique fluke pattern that is consistent across their lifetime; it is as distinctive as a face. Credit Tom Fernald/North Atlantic [...]

20 09, 2017

Hurricanes Bring Telehealth

By |September 20th, 2017|Judys Weblog|0 Comments

Disasters bring people together and uniquely demonstrate their caring for one another without regard for race, religion, nationality, or immigration status. People are people helping people, working face-to-face and hand-to-hand. Telehealth providers, Teladoc, American Well, MD Live, Doctor on Demand, and Livehealth Online are all providing free telehealth to the victims of Hurricane Harvey in Texas and Louisiana. [...]

18 05, 2017

Hospitals Need a Competitive Spirit

By |May 18th, 2017|Judys Weblog|0 Comments

Healthcare consumers are not happy. Unlike other industries, healthcare has not had the need to be consumer friendly. Consumers didn’t have a choice before, but now that they are paying more for their care because of high deductibles, they are sitting up and taking notice of where they are spending their hard-earned dollars. In the [...]

31 03, 2017

Inheriting Cancer: When the risk is in your genes

By |March 31st, 2017|Judys Weblog|0 Comments

April 12 San Francisco event. Cancer might be in your DNA. Cancer-causing mutations in the BRCA gene came roaring into our collective consciousness when Angelina Jolie candidly shared her decision to undergo a double mastectomy to prevent inherited cancer. How does a BRCA mutation affect the risk of cancer for both men and women? How [...]

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