4 12, 2017

The Boy Scouts’ Changing Customers

By |December 4th, 2017|Judys Weblog|0 Comments

Breaking with tradition, the Boy Scouts of America (BSA) recently decided that they will admit girls. It appears shocking at first. But they are no stranger to changing their policies when the environment and customers change. Openly gay boys were banned from the nationwide group as a founding policy. After the military reversed its “don’t […]

18 10, 2017

Whale Metrics

By |October 18th, 2017|Judys Weblog|0 Comments

Whales roamed the oceans freely for centuries and scientists are interested in where they eat, live and reproduce to better understand these giants. Humpback whales can be identified by their flukes. Humpbacks have a unique fluke pattern that is consistent across their lifetime; it is as distinctive as a face.

Callosity patterns, the roughened skin patches […]

20 09, 2017

Hurricanes Bring Telehealth

By |September 20th, 2017|Judys Weblog|0 Comments

Disasters bring people together and uniquely demonstrate their caring for one another without regard for race, religion, nationality, or immigration status. People are people helping people, working face-to-face and hand-to-hand.
Telehealth providers, Teladoc, American Well, MD Live, Doctor on Demand, and Livehealth Online are all providing free telehealth to the victims of Hurricane Harvey in Texas and Louisiana. The […]

18 05, 2017

Hospitals Need a Competitive Spirit

By |May 18th, 2017|Judys Weblog|0 Comments

Healthcare consumers are not happy. Unlike other industries, healthcare has not had the need to be consumer friendly. Consumers didn’t have a choice before, but now that they are paying more for their care because of high deductibles, they are sitting up and taking notice of where they are spending their hard-earned dollars.

In the past, […]

31 03, 2017

Inheriting Cancer: When the risk is in your genes

By |March 31st, 2017|Judys Weblog|0 Comments

April 12 San Francisco event. Cancer might be in your DNA. Cancer-causing mutations in the BRCA gene came roaring into our collective consciousness when Angelina Jolie candidly shared her decision to undergo a double mastectomy to prevent inherited cancer. How does a BRCA mutation affect the risk of cancer for both men and women? How […]

8 03, 2017

How a Community Affects Social Determinants of Health

By |March 8th, 2017|Judys Weblog|0 Comments

I’ve been a volunteer for health organizations such as the Red Cross, hospitals, and community non-profits that served women and children since I was 12. Traditionally, the Y is associated with physical fitness and health activities for children. Their mission is to strengthen communities through development of youth, healthy living, and social responsibility. Recently, I visited […]

26 01, 2017

Making the Compulsory Attractive

By |January 26th, 2017|Judys Weblog|0 Comments

The Affordable Care Act (Obamacare) mandate that everyone have healthcare insurance is one item targeted for repeal. The reason for the requirement is that insurance premiums are based on the people who purchase it, the probability that they will use it, and the cost of paying for care. People who purchase health insurance form the […]

29 10, 2016

Free Public Health

By |October 29th, 2016|Judys Weblog|0 Comments

It’s flu season again and the push is on to convince people to get flu shots so they don’t get sick, and they don’t make other people sick. That is what makes it a public health issue–the need to prevent a flu epidemic or pandemic like the one in 1938.

My teen daughter and I went to […]

26 09, 2016

What do Hospitals and Cable TV have in Common?

By |September 26th, 2016|Judys Weblog|0 Comments

The same loyalty score. Net promoter scores* (NPS) are widely recognized across a variety of industries as a measure of customer loyalty. It is a simple way of summarizing customer experiences and satisfaction by asking the question: How likely is it that you would recommend our company to a friend or colleague? The average NPS […]

20 05, 2016

Consumer 2.0: Selecting Providers

By |May 20th, 2016|Judys Weblog|0 Comments

There are hundreds of painters in San Francisco and thousands in the Bay Area. You see their trucks on the freeways, streets, and in front of houses. They are everywhere. But what do you do when you want to hire a painter? Call a number on the side of the truck? Maybe. But you’re probably […]

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